Effective Date: 8 September 2026

These Terms of Service (“Terms”) govern your use of the Imbody South Africa website and any purchases made through it.

By accessing our website, placing an order, or purchasing any products from us, you agree to be bound by these Terms.

Imbody South Africa (“Imbody South Africa”, “we”, “us”, or “our”) operates as an authorised distributor and seller of Imbody products within South Africa.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot lawfully be excluded under applicable South African law, including the Consumer Protection Act 68 of 2008 (“CPA”) and the Electronic Communications and Transactions Act 25 of 2002 (“ECTA”).

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1. Eligibility

You must be at least 18 years old, or have the consent of a parent or legal guardian, to place an order through our website.

By placing an order, you confirm that the information you provide is accurate and that you are authorised to use the selected payment method.

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2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, features and pricing displayed on our website are accurate.

However, minor differences may occur between digital representations and the physical product, including variations in appearance, colour or packaging.

We reserve the right to correct genuine errors, inaccuracies or omissions and to update product information where necessary.

All products and bundles are subject to availability.

Product features, specifications, software functionality and compatibility may also change over time as products and connected services are updated or improved.

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3. Pricing & Payments

All prices displayed on the Imbody South Africa website are in South African Rand (ZAR) unless otherwise stated.

Prices may include applicable taxes where required by law.

Payments are processed through authorised third-party payment providers.

By placing an order, you authorise the applicable payment provider to process the transaction using your selected payment method.

We do not store your complete credit or debit card information on our own systems.

An order is only considered successfully placed once payment has been authorised or otherwise confirmed through the applicable payment method.

Where instalment, finance or third-party payment options are offered, those services may be subject to separate terms, approval criteria and agreements between the customer and the relevant provider.

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4. Order Acceptance

Receipt of an order confirmation does not necessarily constitute final acceptance of an order where a genuine pricing, availability, fraud or payment issue exists.

We may refuse, cancel or limit an order where reasonably necessary, including in cases involving:

• Suspected fraud or unauthorised payment
• Obvious pricing or listing errors
• Stock shortages
• Duplicate or abnormal orders
• Incorrect customer or delivery information
• Legal or regulatory requirements

If we cancel an order after payment has already been received, the applicable amount will be refunded in accordance with our refund procedures.

Nothing in this section limits any rights you may have under applicable consumer law.

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5. Promotions & Launch Pricing

From time to time, Imbody South Africa may offer:

• Launch pricing
• Promotional discounts
• Bundle pricing
• Discount codes
• Limited-time offers

Promotional pricing may be changed or withdrawn at any time before an order is placed.

Unless specifically stated otherwise, discounts and promotional offers may not be combined.

Bundle pricing applies only to the bundle purchased and does not create an entitlement to the same per-unit price when products are purchased separately.

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6. Shipping & Delivery

Delivery dates and timeframes displayed on our website are estimates unless expressly stated otherwise.

We will make reasonable efforts to deliver orders within the estimated timeframe.

Delays may occur due to circumstances outside our reasonable control, including:

• Courier or logistics delays
• Severe weather
• Incorrect or incomplete delivery information
• Restricted access to the delivery location
• Stock disruptions
• Public holidays
• Other third-party service interruptions

Customers are responsible for providing complete and accurate delivery information.

Risk and responsibility for the product will transfer in accordance with applicable South African law.

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7. Returns & Refunds

Returns, cancellations, replacements and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Nothing in these Terms or our Returns & Refunds Policy limits your statutory rights under the CPA, ECTA or other applicable South African legislation.

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8. Warranty

Imbody products may be supplied with a manufacturer’s or distributor’s warranty as stated on the relevant product page, warranty documentation or accompanying product materials.

Any such warranty operates in addition to your statutory consumer rights.

Warranty claims may require:

• Proof of purchase
• Order information
• Photos or video of the issue
• Product serial or identification information where applicable

Warranty coverage generally does not extend to damage caused by:

• Normal wear and tear
• Accidental damage
• Misuse or abuse
• Use contrary to supplied instructions
• Unauthorised repairs or modifications
• Improper storage or handling
• Damage caused by external factors outside normal intended use

This does not exclude any remedy to which you are entitled under applicable consumer law.

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9. Product Use & Safety

Imbody products are fitness and training products and must be used in accordance with supplied instructions, safety guidance and intended operating conditions.

You are responsible for using the product safely and appropriately.

You should:

• Read and follow the supplied instructions
• Ensure equipment and accessories are properly secured before use
• Use appropriate resistance levels for your ability
• Maintain sufficient space around the training area
• Stop exercising if you experience pain, dizziness or unusual discomfort
• Keep the product away from conditions or environments for which it was not designed

Children should only use the product with appropriate adult supervision.

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10. Health & Fitness Disclaimer

Information provided through the Imbody website, product, application or related content is intended for general fitness and informational purposes.

It is not intended to replace professional medical advice, diagnosis or treatment.

Exercise involves inherent physical risks.

If you have concerns regarding your health, physical condition or ability to exercise, you should seek advice from an appropriately qualified healthcare professional before beginning a new exercise programme.

Nothing in this section excludes liability that cannot lawfully be excluded under South African law.

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11. Imbody Applications & Connected Services

Certain Imbody products may interact with mobile applications, connected services, Bluetooth, Wi-Fi or compatible third-party platforms.

The availability and functionality of these services may depend on:

• Device compatibility
• Operating system versions
• Internet connectivity
• Bluetooth or Wi-Fi availability
• Application updates
• Third-party platforms or services

Software, application interfaces and digital features may be updated, modified or improved over time.

We do not guarantee that every digital feature will remain identical indefinitely.

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12. Third-Party Services

Our website or products may interact with services provided by third parties, including:

• Payment providers
• Delivery services
• Mobile applications
• Analytics providers
• Health or fitness platforms
• Other technology providers

Third-party services may be governed by their own terms and privacy policies.

Imbody South Africa is not responsible for the independent operation of third-party services except to the extent required by applicable law.

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13. Limitation of Liability

To the fullest extent permitted by applicable law, Imbody South Africa will not be responsible for indirect or consequential losses arising from circumstances outside our reasonable control.

This may include loss resulting from:

• Misuse of the product
• Failure to follow safety or operating instructions
• Unauthorised modification or repair
• Use of incompatible third-party accessories or services
• Events outside our reasonable control

Nothing in these Terms excludes or restricts any liability or consumer right that cannot lawfully be excluded or restricted under the CPA or other applicable South African law.

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14. Intellectual Property

The Imbody name, trademarks, logos, product imagery, product designs, videos, text, software and other brand materials displayed through our website may be owned by Imbody, its related entities, licensors or authorised partners.

Imbody South Africa is authorised to use relevant Imbody intellectual property in connection with the distribution, marketing and sale of Imbody products within South Africa.

Website content may not be copied, reproduced, distributed, modified or used commercially without appropriate permission.

Nothing on this website grants users ownership of or unrestricted rights to any Imbody intellectual property.

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15. User Conduct

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorised access to the website or its systems
• Introduce malware or malicious code
• Interfere with or disrupt website functionality
• Scrape or automatically extract website content without permission
• Misrepresent your identity when placing an order
• Use Imbody branding or content commercially without appropriate permission

We reserve the right to restrict access where reasonably necessary to protect our website, customers or business.

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16. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website or placing an order, you acknowledge that certain personal information may need to be processed to:

• Complete your purchase
• Process payment
• Deliver your order
• Provide customer support
• Manage returns and warranty claims

Please refer to our Privacy Policy for further information.

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17. Errors & Website Availability

We do not guarantee that the website will always operate without interruption or error.

We may temporarily suspend or modify parts of the website for:

• Maintenance
• Security
• Updates
• Technical issues
• Changes to our products or services

Where a genuine pricing or product information error occurs, we reserve the right to correct it subject to applicable consumer law.

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18. Governing Law

These Terms are governed by the laws of the Republic of South Africa.

Any dispute arising from these Terms, the website or a purchase made through Imbody South Africa will be dealt with in accordance with applicable South African law and through the appropriate courts, tribunals or consumer dispute-resolution mechanisms.

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19. Changes to These Terms

We may update these Terms from time to time to reflect changes to:

• Our products or services
• Our business practices
• Website functionality
• Applicable laws or regulations

The latest version will be made available on our website.

The effective date shown at the top indicates when these Terms were most recently updated.

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20. Imbody South Africa

Imbody South Africa operates as an authorised distributor and seller of Imbody products within South Africa.

References to “Imbody South Africa”, “we”, “us” or “our” in these Terms refer to the entity operating the South African Imbody store and supplying products to customers within South Africa.

They should not be interpreted as stating that the South African distributor is the original manufacturer or global corporate entity behind the Imbody brand.

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21. Contact Information

For customer service, order, warranty or legal enquiries, please contact:

Imbody South Africa
Email: imbodysa@gmail.com