Effective Date: 8 September 2026

Imbody South Africa is committed to delivering your Imbody products safely and efficiently. This Shipping Policy explains how orders are processed, dispatched and delivered within South Africa.

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1. Delivery Areas

We currently deliver to major metropolitan, regional and other serviceable areas throughout South Africa.

For remote or outlying locations, delivery times may be longer depending on courier coverage and accessibility.

If there are any delivery restrictions affecting your order, our team will contact you.

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2. Order Processing

Once payment has been received and confirmed, orders are typically processed within 1–3 business days.

Once your order has been dispatched, you will receive the relevant tracking or delivery information where available.

Orders placed over weekends or public holidays will generally begin processing on the next business day.

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3. Delivery Timeframes

Typical delivery timeframes after processing are:

• Major cities: approximately 2–3 business days
• Regional and outlying areas: approximately 5–6 business days

These timeframes are estimates and may vary depending on:

• Your delivery location
• Stock availability
• Courier schedules
• Public holidays
• Weather or other unforeseen circumstances

We will make reasonable efforts to ensure your order reaches you as quickly as possible.

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4. Delivery

Orders will be delivered to the delivery address provided during checkout.

Customers are responsible for ensuring that:

• The delivery address is complete and accurate
• A suitable person is available to receive the order where required
• Any access instructions necessary for delivery are provided
• Contact details supplied with the order are correct

If a delivery cannot be completed because of incorrect information, unsuccessful delivery attempts or circumstances within the customer’s control, additional delivery charges may apply.

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5. Delivery Delays

While we aim to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances outside our reasonable control.

These may include:

• Courier or logistics delays
• Severe weather conditions
• Road or transport disruptions
• Remote location accessibility
• Incorrect or incomplete delivery information
• Public holidays
• Stock disruptions
• Force majeure events

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

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6. Risk & Delivery

Responsibility for the product passes to the customer upon delivery in accordance with applicable South African law.

Please inspect your order as soon as reasonably possible after delivery.

If the packaging or product appears visibly damaged, please photograph the condition of the parcel and product and contact us as soon as possible.

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7. Damaged, Incorrect or Missing Items

If your order arrives damaged, incomplete or contains an incorrect product, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number
• Your full name
• A description of the issue
• Photos or video showing any damage or incorrect items

Where applicable, we will arrange the appropriate replacement, collection, repair or other remedy in accordance with our Returns & Refunds Policy and applicable South African consumer law.

The 48-hour notification request does not limit any statutory rights you may have in relation to defective or incorrectly supplied goods.

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8. Tracking

Once your order has been dispatched, you may receive tracking information directly from Imbody South Africa or our appointed courier or logistics provider.

Tracking information may take some time to become active after dispatch.

If you have not received tracking information or require assistance with your delivery, please contact us.

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9. Incorrect Delivery Information

Customers are responsible for ensuring that the delivery information provided when placing an order is accurate.

If you notice an error in your delivery address, please contact us as soon as possible at:

imbodysa@gmail.com

If the order has not yet been dispatched, we will make reasonable efforts to update the delivery details.

Once an order has been dispatched, address changes may not always be possible and additional courier charges may apply.

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10. Contact Us

For shipping or delivery enquiries, please contact:

Imbody South Africa
Email: imbodysa@gmail.com